Condizioni di prenotazione
GENERAL CONTRACT CONDITIONS.
The purpose of these General Terms and Conditions is to regulate the contractual relationship
between INVERSIONES REUNIDAS DE BALEARES S.L.U (hereinafter "the company/entity") and
you (hereinafter "the customer/user"), relating to the purchase of hotel and/or tourist
accommodation services through the website www.sotaventoapartments.com/es/(hereinafter
"the website"), a domain owned by INVERSIONES REUNIDAS DE BALEARES S.L.U, a legally
incorporated company, with registered office at C/ TORRENOVA 34 07181 MAGALUF, BALEARES,
with Tax Identification Number B16630642 registered in the Companies Register of MADRID in
Volume 4993, Folio 109, Sheet 81680, Section 8.
I.- PRE-CONTRACTING INFORMATION
If you are under 18 years of age, you may not purchase and/or book any of the hotel and/or
tourist accommodation services on the www.sotaventoapartments.com/es/ website. To
purchase any hotel and/or tourist accommodation services on the website, you must be 18 or
over.
We recommend that you read these general terms and conditions prior to making a purchase,
as their acceptance is a prior and essential step in the purchasing process. Prior to the start of
the purchasing procedure, the company/entity makes these general terms and conditions
available to you so that you may save and reproduce them.
We inform you that an electronic archive of these general terms and conditions of business will
be produced and accessible to you at all times. All information provided during the purchasing
process will be stored by the company and prior to procurement and during the purchasing
process, you will be able to access, file and print these general terms and conditions for
consultation purposes.
We inform you beforehand of the procedures that you must follow to accept these general
terms and conditions. The procedures for engaging the hotel and/or tourist accommodation
services offered are those described in these general terms and conditions, as well as the specific
ones indicated on the website while browsing, so that you as the client/user declare that you
know and accept these procedures as necessary for acquiring and/or engaging the hotel and/or
tourist accommodation services offered on the website.
Our hotel and/or tourist accommodation services may be booked in the language of your choice
of those available on the website. However, the language in which these general contract
conditions are formalised is Spanish.
During the purchasing procedure, the company/entity provides you with the appropriate
technical means to identify and correct errors. Any modification or correction of the data
provided by you while browsing must be carried out in accordance with the indications provided
on the website. This website displays windows for confirmation of the data provided, which may
not allow you to continue with the purchase or contract if the data entered are not in the correct
format. Before making a payment, you will be able to view the hotel and/or tourist
accommodation services selected on the website and the details of your order so that, if
necessary, you may change these details. If you detect an error after completing the payment
process, you should contact customer service at:971682570 or at the email address:
info@sotaventoapartments.com.
By providing your personal data, you give your express consent to processing this personal data
for the purpose of purchasing and/or engaging the hotel and/or tourist accommodation services
on the website.
The online purchase and/or booking of the hotel and/or tourist accommodation services offered
by the company/entity through this website is subject to the provisions of these General
Contract Conditions.
The purchase and/or booking of any of the hotel and/or tourist accommodation services of the
company/entity through the website requires the acceptance of each and every one of the
general contract conditions and/or the specific conditions applicable to the hotel and/or tourist
accommodation services purchased and/or booked.
These General Conditions are subject to the provisions of Law 34/2002, on information society
services and electronic commerce; Law 7/1998 on General Contracting Conditions; Royal Decree
1906/1999, which regulates telephone or electronic contracting with general conditions in
development of article 5.3 of Law 7/1998; Royal Legislative Decree 1/2007, of 16 November,
which approves the revised text of the General Law for the Defence of Consumers and Users
and any complementary laws that may be applicable.
If you have any queries, please contact us at the following email address:
info@sotaventoapartments.com.
II.- DETAILS OF SELLER.
This website is operated by:
INVERSIONES REUNIDAS DE BALEARES S.L.U
CIF/NIF (Corporate tax ID).B16630642
Address: C/ TORRENOVA 34 07181 MAGALUF, BALEARES.
INVERSIONES REUNIDAS DE BALEARES S.L.U sells the hotel and/or tourist accommodation
services offered through the website www.sotaventoapartments.com/es/.
The company/entity has its registered address and/or premises at C/ TORRENOVA 34 07181
MAGALUF, BALEARES.
INVERSIONES REUNIDAS DE BALEARES S.L. U is the owner of
the domainand the website www. sotaventoapartments.com/es/.
III.- PURPOSE OF THE CONTRACT CONDITIONS.
The purpose of these contract conditions is to regulate the conditions of sale of the hotel and/or
tourist accommodation services offered by the company/entity on this website. These
conditions regulate the contractual relationship for purchasing arising between the
company/entity and yourself at the moment you check the corresponding box during the online
purchase and/or booking process..
The characteristics of the hotel and/or tourist accommodation services purchased and/or
engaged are reflected on the website.
The purchasing on your part of any of the hotel and/or tourist accommodation services through
the website www.sotaventoapartments.com/es/ entails the acceptance and subjection to these
General Contract Conditions and to the particular conditions that may apply to the purchase
and/or booking of each of the hotel and/or tourist accommodation services.
The prices applicable to the hotel and/or tourist accommodation services booked by you are
those indicated on the website on the date of booking and/or purchase.VAT is included.
All the technical means and requirements needed to access the website and the hotel and/or
tourist accommodation services hotel or tourist accommodation services offered therein shall
be the sole responsibility of the user.
Once you have accessed the website, in order to proceed with the purchase of the different
hotel and/or tourist accommodation services, you must follow all the indications and
instructions on the website, completing for these purposes the required contract conditions and
other forms established for each hotel and/or tourist accommodation service, which requires
reading and accepting these General Contract Conditions, as well as, where applicable,
particular conditions that may be applicable.
IV.-PURCHASING PROCEDURE.
Hotel and/or tourist accommodation services must be purchased through the specific selection
of the services desired by means of the purchase selection instruments found on the website.
Once the purchase request has been selected and verified, you must expressly accept the
contract conditions as shown on the website. From the moment of acceptance, you acquire the
status of customer/user of the company/entity. We recommend that you read these General
Terms and Conditions carefully, and print them on paper or save the document in electronic
format.
In order to purchase any of the hotel and/or tourist accommodation services on the website,
you are required to register your personal and/or professional details. In some cases, you will
have to set up a username and password that will allow you to access areas that require prior
identification. When you register your personal data on our website, or when you book one of
our hotel and/or tourist accommodation services, your personal and/or professional data are
incorporated into our database, and will be used exclusively to process the sale of the service
during the selected period and to send you information about hotel and/or tourist
accommodation services offers similar to those you have purchased that may be of interest to
you. At any time, you may modify your customer registration details (address, contact telephone
number, email address, etc.).
Purchase procedure:
1.- To purchase hotel and/or tourist accommodation services from the website, you must follow
the instructions on the page and select the services you wish to purchase.
You will be able to view and control hotel and/or tourist accommodation services selected by
following the purchase and/or booking instructions on the website. When selecting the hotel
and/or tourist accommodation service on the website, you will be able to view the
characteristics of the service and its price. We will also specify whether or not VAT is included
in the final price of the service selected, and the terms and conditions, including information
regarding extra costs. VAT is included.
Once the selection of the hotel and/or tourist accommodation services is complete, you will
proceed to payment. Before confirming payment, we will inform you again of the price of the
hotel and/or tourist accommodation services that you have selected, specifying whether or not
VAT is included in the final price of the services selected, the contract conditions, including
information regarding the date when the hotel and/or tourist accommodation services will be
provided, and in case of additional expenses, we will indicate the corresponding amount. In any
case, you will be informed of the costs of the hotel and/or tourist accommodation services that
you have purchased in the event that these are not included in the final price of the services
selected.
You will also receive information regarding the possibility of applying discounts. At this point
you will be able to continue shopping or make the payment and/or contracting.
2.- To make the purchase and payment of the hotel and/or tourist accommodation service you
will fill in a form with the data requested. The data that are mandatory to proceed with the
purchase and payment will be marked with an asterisk. A delivery address will need to be
specified.
Once the mandatory personal data of the order and payment form has been implemented,
accept the terms and conditions of the order and payment by ticking the corresponding box.
You must also expressly accept the processing of your personal data for the purpose of
purchasing and/or booking the hotel and/or tourist accommodation services on the website by
ticking the privacy policy and personal data processing box.
You may also request, by ticking the corresponding box, to receive newsletters and offers from
the company/entity. And confirm the billing address.
3.-The form of payment accepted by the company/entity is:
• Visa
• Master Card
4.- The security of its customers is essential for the company/entity [...]. Therefore, in order to
protect the transmission of confidential information, the website has a data encryption protocol
with an SSL Security Certificate. SSL encryption technology protects financial transactions and
the flow of data (name, address, credit card number, etc.), allowing transactions to be carried
out securely. For payment with Visa and Mastercard credit cards, the customer is required to
have CES (Secure Electronic Commerce) payment activated. You can tell whether the Secure
Electronic Commerce protocol is activated by the VISA "Verified by VISA" and Mastercard
"Mastercard Secure Code" logos. In all transactions the system conducts a validation with the
issuing bank of the card with which you are paying, asking for a key / PIN / signature / security
code that the customer must have, and that together with the card number, expiry date and the
3 digits on the back guarantee the security of the transaction. We call this key / PIN / signature
/ security code the CES Security Code or CES Secure E-Commerce Code. The customer's credit
card details will be absolutely confidential (neither the company/entity nor third parties will be
able to access them).
In the event that payment by credit card is refused, the purchase of the service will be
automatically cancelled and the customer will be informed of the cancellation by electronic
means.
5.- Finally, you must confirm the contracting and/or purchase of the hotel and/or tourist
accommodation services selected.
V.- SERVICE ENGAGED.
The hotel and/or tourist accommodation service/service is offered on the website with as
accurate a description of its characteristics as possible.
VI.- PRICE AND AVAILABILITY OF THE SERVICE.
The prices applicable to each of the hotel and/or tourist accommodation services are published
on the website and indicated for each service. The prices of the hotel and/or tourist
accommodation services are shown in euros.
Before you accept the booking and/or purchase transaction, the prices of each of the hotel
and/or tourist accommodation services selected and/or booked will be clearly specified, as well
as the expenses that will be applicable to the operation and the promotions or discounts that
may be applicable.
The company/entity reserves the right to modify its prices at any time. In case of modification
of the sale price, the hotel and/or tourist accommodation services will be invoiced according to
the price effective during the registration of the booking and/or purchase.
For any payment made to the company/entity you will receive an invoice in your name.
For any information about the hotel and/or tourist accommodation service purchased, you
should send an email to the email address info@sotaventoapartments.com, indicating your
customer/user details in the message subject line.
VII.- OFFERS.
The offers are duly indicated. The hotel and/or tourist accommodation services offered on the
website will be available until any modification to it is made, which will be notified one week in
advance.
VIII.- RIGHT OF WITHDRAWAL.
The right of withdrawal of the user/consumer, provided for in article 68 of the Royal Legislative
Decree 1/2007, of November 16th, is not applicable in this contract, since it is a hotel
accommodation service and the exceptions to the right of withdrawal provided for in art. 103 of
Royal Legislative Decree 1/2007, of November 16th, apply.
Cancellation conditions: The withdrawal and/or cancellation conditions are specified in the
contracted reservation.
IX. ENTERING INTO THE CONTRACT.
Contracts shall be deemed entered into and produce all the effects provided for by law when
consent and the other requirements necessary for their validity are met, and shall be governed
by the provisions of Law 34/2002, of 11 July, on information society services and electronic
commerce (LSSI), art. 23 and 24, the Civil Code, the Commercial Code and other applicable civil
or mercantile regulations. If you are a consumer, it will be understood that this contract is
entered into at the place where you have your primary residence. If you are a professional or
business owner, it will be understood that this contract is entered into at the location of the
registered address and/or premises of the company/entity.
X. AMENDMENT.
The company/entity reserves the right to amend or replace these contracting terms and
conditions in the event of new economic, commercial or regulatory circumstances and/or
extraordinary circumstances that affect the sale of the product and/or provision of the service
and/or aspects related thereto that justify any such amendment to these terms and conditions.
Any unilateral amendments to these terms and conditions on justifiable grounds will not, under
any circumstances whatsoever, affect the contracting terms and conditions governing those
products, services or promotions that may have been accepted prior to such amendments.
XI. LIABILITY REGIME.
The company/entity will not be liable for problems due to lack of access or problems inherent
to Internet connectivity or electricity networks when the causes are beyond its control or could
not have been foreseen by the parties, or that, if foreseeable, the company/entity makes all
reasonable efforts to avoid them or they are considered acts of god or force majeure.
The company/entity accepts no liability whatsoever for any delay to the performance of its
obligations or failure to perform the same in the event that such non-compliance stems from a
situation of force majeure, in accordance with the provisions of Article 1,105 of the Spanish Civil
Code. Such circumstances will be communicated to the other party as soon as possible. The
agreed delivery times will be extended for at least the period of time during which the situation
of force majeure existed. If the situation of force majeure persists for more than three (3)
months, either of the parties may terminate these contracting terms and conditions.
XII. PROTECTION OF INTELLECTUAL PROPERTY.
INVERSIONES REUNIDAS DE BALEARES S.L.U is the owner of the domain and the website www.
sotaventoapartments.com/es/. The trademark is duly registered in the name of INVERSIONES
REUNIDAS DE BALEARES S.L.U. Likewise, the website www.sotaventoapartments.com/es/
including, but not limited to, programming, editing, compilation, designs, logos, text and / or
graphics, is the property of INVERSIONES REUNIDAS DE BALEARES S.L.U, and is protected by
national and international intellectual and industrial property law. Therefore, the holder of the
rights expressly prohibits the use or reproduction, partial or total (by any physical or electronic
means), by third parties, unless there is an agreement or written authorisation to this effect.
Access by the user to the website does not grant the user any ownership rights over the same.
INVERSIONES REUNIDAS DE BALEARES S.L.U shall take legal action as provided by law against
those who knowingly and without authorisation carry out any of the aforementioned acts.
XIII. APPLICABLE LAW AND JURISDICTION.
These general conditions shall be governed by and interpreted in accordance with Spanish law
in all matters not expressly established herein. The parties submit to the jurisdiction of the
competent Courts and Tribunals for any questions that may arise or actions that may be brought
as a result of the provision of the website service and its services and contents, and regarding
the interpretation, application, fulfilment or non-fulfilment of the provisions of these general
conditions. If the user is considered to be a consumer, the competent Courts and Tribunals will
be those provided for in the provisions of current legislation governing consumer protection.
In addition, we remind you that you can access the European Union's online dispute resolution
platform by following this link.
(https://ec.europa.eu/consumers/odr/main/?event=main.home2.show).
XIV.PERSONAL DATA
In accordance with the provisions of the General Data Protection Regulation GDPR EU 679/2016
and Organic Law 3/2018 of 5 December on Data Protection and Guarantee of Digital Rights, you
are provided with the following information on how your personal data is processed:
RESPONSIBLE / MANAGER: INVERSIONES REUNIDAS DE BALEARES S.L.U, Fiscal ID code:
B16630642, Address: C/ TORRENOVA 34, CP: 07181, MAGALUF, Telephone: 971682570, Email
address: info@sotaventoapartments.com. DATA PROTECTION OFFICER: CONTACT: / http:
//www.protecmir.com / E-MAIL: protecmirlegal@protecmir.com. PURPOSE: At INVERSIONES
REUNIDAS DE BALEARES S.L.U, we process the information you provide us in order to provide
you accommodation in our hotel and/or the services of our establishments, in addition to
managing the sending of information and commercial research and invoicing thereof. We will
develop a commercial profile based on the information provided in order to be able to offer you
our services in accordance with your interests. No automated decisions will be made based on
this profile. The personal data provided will be retained for the duration of the commercial
relationship and as long as no request has been received to delete the same by the interested
party, for a duration of 5 years from the last time you contract and/or make any reservation. In
any event, your personal data will be retained while they remain useful for the purpose
indicated, and in any event for the legally established periods and for the time needed to address
any possible liabilities resulting from said processing. LEGAL BASIS: Personal data processing is
based on the performance of a contract to which the data subject is party or in order to take
steps at the request of the data subject prior to entering into the contract; we are also obliged
to process your personal information to comply with a legal obligation that applies to the data
controller. In any event, you have given your consent for your personal information to be
processed for one or more specific purposes, in accordance with the provisions of the General
Data Protection Regulation GDPR EU 679/2016 (ART 6.1. A. B. C) and Organic Law 3/2018 of 5
December on Data Protection and Guarantee of Digital Rights: (LOPDPGDD). Act 1/1992,
modified by Organic Law 4/2015 of 30 March on the Protection of Public Safety, shall apply.
Articles 20 and 21 of the Information Society Services Act 34/2002, for the use of
telecommunications to send commercial offers, shall apply. While the prospective offer of
services is based on the consent you are requested to provide, the withdrawal of this consent
will not condition the contract for the purchase and/or provision of the service under any
circumstances. The personal data must be provided, otherwise the hotel accommodation
service and/or the requested offer cannot be provided. While the prospective offer of products
and services is based on the consent you are requested to provide, the withdrawal of this
consent will not condition the contract for the purchase of any product and/or service under
any circumstances. RECIPIENTS: No personal data will be shared with any third party not
connected to the company, unless it is a legal requirement to do so. However, you are informed
that third-party providers may have access to your personal data, as data processors, within the
framework of the provision of a service for the Data Controller company. In addition to the
above, the company may share or communicate personal data in order to meet its obligations
with public administrations when required to do so by law. No data is expected to be transferred
to third countries. RIGHTS: Interested parties have the right to obtain access to their personal
information, as well as to request that any inaccurate data be rectified or, where appropriate,
to request the removal of said data when, among other reasons, the information is no longer
needed for the purposes for which it was obtained. In certain circumstances, interested parties
may request that the processing of their data be limited, in which case we will only retain it for
the purpose of filing or defending complaints. Additionally, and for purposes related to their
particular situation, interested parties may oppose the processing of their data, in which case
their personal information will no longer be processed for those purposes to which they have
stated their opposition. When technically possible, the interested party may request the
portability of their data to another Data Controller. To exercise these rights, in accordance with
current legislation, the parties concerned may write to INVERSIONES REUNIDAS DE BALEARES
S.L.U at C/ TORRENOVA 34, CP: 07181, MAGALUF, enclosing a copy of a document accrediting
their identity (national identity document), or email info@sotaventoapartments.com. You have
the right to file a complaint with the Regulatory Authority: The Spanish Agency for Data
Protection (www.agpd.es). Origin of personal data: the data subject.